Return and refund policy
Thank you for shopping at [shandaar mart]. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our return and refund policy below.
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### **1. Returns**
**Eligibility**
- To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- You must request a return within [X] days of receiving your order (e.g., 30 days).
- Proof of purchase or order number is required for all returns.
**Non-Returnable Items**
Certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Personal care items (e.g., skincare, cosmetics)
- Items marked as final sale or clearance
**How to Initiate a Return**
1. Contact our customer service team at [khalidsuperior3@gmail.com] or [0370-0383218] to request a return authorization.
2. Once your return is approved, you will receive instructions on how and where to send your package.
3. Ship the item back to us using a trackable shipping method.
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### **2. Refunds**
**Processing Refunds**
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [X] business days (e.g., 5-7 business days).
- Refunds will be issued to the original payment method used for the purchase.
**Shipping Costs**
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- You are responsible for return shipping costs unless otherwise specified.
**Late or Missing Refunds**
- If you haven’t received your refund within the expected timeframe, please check your bank account or contact your credit card company, as processing times may vary.
- If the issue persists, contact us at [khalidsuperior3@gmail.com] for further assistance.
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### **3. Exchanges**
- If you need to exchange an item for a different size, color, or style, please contact us at [Your Email Address].
- Exchanges are subject to product availability.
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### **4. Damaged or Defective Items**
- If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [0370-0383218].
- We will provide instructions for returning the item and will cover the cost of return shipping.
- Once the item is received, we will send a replacement or issue a full refund.
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### **5. Cancellations**
- If you need to cancel your order, please contact us as soon as possible.
- Orders that have already been shipped cannot be canceled but may be returned under our return policy.
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### **6. Contact Us**
If you have any questions about our return and refund policy, please contact us at:
- Email: [ khalidsuperior3@gmail.com]
- Phone: [0370-0383218]
- Address: [Bahria town Karachi phase4]
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Thank you for shopping with [Shandaar mart]! We appreciate your business and are committed to providing you with a seamless shopping experience.